01Who it's for
Open to most Ontario residents with skin concerns suitable for photo-based assessment.
- Have an active skin condition (acne, eczema, etc.)
- Have hair loss or scalp concerns
- Have a mole or lesion you would like assessed
- Have a chronic skin condition needing optimisation
- Are an Ontario resident with a valid health card
02How the program works
Initial Intake & Photos
Complete a short intake form online and upload high-quality photos of your skin concern (we will guide you on how to take them).
Photo Triage
Our dermatology team reviews your photos and intake within one business day to confirm whether photo-based assessment is sufficient or if more is needed.
Specialist Consultation
A virtual consultation with your DOS dermatologist to discuss findings, diagnosis, and treatment plan.
Prescription & Plan Start
Prescriptions sent directly to your pharmacy. For mole evaluations or biopsies, we coordinate referral to a local centre.
Follow-Up & Re-Assessment
Most skin conditions need follow-up to assess treatment response and adjust. Subsequent visits typically every 4–8 weeks during active treatment phases.
03What's included
04Coverage & what's billed
What's covered: physician consultations, requisitioned lab work, prescriptions written by your DOS physician, and follow-up visits during the program.
What may be patient-pay: certain medications (depending on private insurance), devices, supplements, and any out-of-program services you elect. Your DOS physician will discuss any patient-pay item with you before prescribing — nothing is added to your file without consent.
05Your pharmacy
Your preferred Metro pharmacy can assist with prescription fulfillment, medication availability, general pharmacy-related questions and product inventory inquiries. Clinical assessments, diagnoses, prescribing decisions and treatment plan modifications remain the responsibility of your physician.
06Eligibility & safety
Open to most Ontario residents with skin concerns suitable for photo-based assessment.
This program may not be right for you if you:
- Have a suspected skin cancer needing urgent biopsy (in-person)
- Have a severe acute skin reaction (anaphylaxis, SJS — call 911)
- Need same-day procedural treatment