01Who it's for
Open to current and former Canadian Armed Forces members and their immediate families.
- Are a current or former CAF member (any branch)
- Have service-related health concerns
- Need VAC paperwork or coordination
- Are dealing with PTSD, OSI, or post-service mental health
- Have chronic pain related to service
- Are an Ontario resident with a valid health card
02How the program works
Initial Intake & Service History
Complete intake including service branch, deployment history (if you wish to share), VAC status, and current concerns. Confidential — your service details stay between you and your physician.
Records & VAC Coordination
If you have an existing VAC case, we will obtain records (with your consent). For new VAC applications, we can complete required physician reports.
Comprehensive Consultation
A virtual consult to address your concerns in depth. We allocate longer first appointments for veterans to allow proper history-taking and treatment planning.
Treatment Plan & Referrals
Prescriptions, referrals to specialists (mental health, pain clinics, sleep medicine), VAC paperwork, and rehabilitation coordination.
Ongoing Continuity
Regular follow-up with the same physician — recognising that veteran care benefits enormously from a stable provider relationship over time.
03What's included
04Coverage & what's billed
What's covered: physician consultations, requisitioned lab work, in-store vitals review, prescription refills written by your DOS physician, and follow-up visits during the program.
What may be patient-pay: certain weight-loss or specialty medications (depending on private insurance), supplements, and any out-of-program services you elect. Your DOS physician will discuss any patient-pay item with you before prescribing — nothing is added to your file without consent.
05Your Metro pharmacist
Each Metro location partnered with DOS has at least one pharmacist briefed on the program. They have access to your DOS chart (with your consent) and can answer questions about side effects, interactions, and adjustments without you needing to wait for a physician appointment.
06Eligibility & safety
Open to current and former Canadian Armed Forces members and their immediate families.
This program may not be right for you if you:
- Are in acute mental health crisis (call 988 or VAC Assistance: 1-800-268-7708)
- Need immediate emergency care (call 911)
- Need urgent in-person trauma assessment